Shipping Policies
* Domestic Orders – All orders will be shipped for a flat rate of $8 and sent using Priority Mail. Orders generally arrive within 2-3 days after shipment but are not guaranteed.
* International Orders – All orders will be shipped for a flat rate of $25.
* Please note, if orders need more than one shipping box (65+ clasps), you will be charged $8 for domestic orders and $25 for International orders for each additional box needed.
* If you need to make special shipping arrangements, please notify us by e-mail.
* Holiday and trade show delays – Please be patient during the holidays and any time we may be at a trade show as this may cause a slight delay in arrival of your orders.
FREE Star's Beads DELIVERY!
* If you would like your orders delivered to Star’s Beads, please choose SHOP on the checkout page. No postage fees but Virginia tax will be added to all orders delivered to the store and will be calculated during processing. You can pick up your package at the shop shortly after you place your order.
*If you are having a clasp emergency, please let us know. All exchanges must be made through the website and not the store.
*Note: Your orders do not apply to your Star’s Frequent Shoppers Card.
Returns and Exchanges Policies
* Exchange only, no refunds.
* We do not hold backorders. Please check back when the item is in stock.
* If you order an item that is shown as in stock but we are unable to fill that item, you will still receive the quantity discount on the rest of your order.
* Exchanges must be made within 30 days of purchase and must be accompanied with a proof of purchase. Please be sure to also include what items you want in exchange. A $8 return shipping fee applies to all exchanges.
* Exchanges after 30 days of purchase or with no proof of purchase will not be accepted and will be returned to you.
* No returns or exchanges will be accepted on chain.
* All exchange items must be received its original condition and will determine at the sole discretion of Star’s Clasps.
* Star’s Clasps is not responsible for exchange postage or for non-arrival of exchange. If you exchange an order, please make sure you include a $8 postage fee in with your exchange.
* Please send all exchanges to Star’s Clasps.
* Don’t forget to put a copy of your proof of purchase and what item you would like in exchange.
